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SET A POSITIVE TONE

“I’M SORRY”
Sincere apologies can defuse volatile situations; it’s hard for most people to remain angry with someone who takes responsibility for his own actions.

START SMILING
“You’re never fully dressed without a smile” - Orphan Annie. A smile on your face and a positive attitude automatically improve the atmosphere wherever you are. Common courtesy starts with acknowledging those around you pleasantly.

Emily Post

The Southern Academy of Etiquette, L.L.C.

THE MAGIC WORDS

“PLEASE”
Changes a command into a request and expresses both respect and consideration for those with whom we are interacting.

"THANK YOU" & “YOU’RE WELCOME”
Expressing thanks for acts of kindness is a hallmark of civility. Don’t brush off an expression of gratitude. By accepting thanks graciously you can also encourage the “thank-you” habit.

“EXCUSE ME”
Expresses your awareness that you’ve inconvenienced someone else.

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