“I’M SORRY”
Sincere apologies can defuse volatile situations; it’s hard for most people to remain angry with someone who takes responsibility for his own actions.

START SMILING
“You’re never fully dressed without a smile” - Orphan Annie. A smile on your face and a positive attitude automatically improve the atmosphere wherever you are. Common courtesy starts with acknowledging those around you pleasantly.

Emily Post

Restaurant Etiquette for Kids

THE “MAGIC WORDS”

“PLEASE”
Changes a command into a request and expresses both respect and consideration for those with whom we are interacting.

"THANK YOU" & “YOU’RE WELCOME”
Expressing thanks for acts of kindness is a hallmark of civility. Don’t brush off an expression of gratitude. By accepting thanks graciously you can also encourage the “thank-you” habit.

“EXCUSE ME”
Expresses your awareness that you’ve inconvenienced someone else.

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